If you’re not happy with something you purchase from us, for any reason, then you can return it to us and we’ll be happy to exchange your order or refund it to you. Items must be unworn, unwashed and in their original condition with all tags intact for lingerie and all seals intact for toys and accessories.
There are a few things we can’t exchange or refund, these are;
All sex toys, where the packaging/ box has been opened unless the item(s) are considered damaged or faulty
Lingerie, which has been used or where the hygiene seal, tags or labels have been removed
Hosiery which has been used and where the seal is broken
If you have received damaged or faulty items, please use the information below on how to return these to us.
Returning items to post
Our free returns policy means you can return unwanted items from anywhere in the UK, for a refund using our address, within 28 days of receiving your item(s). The delivery cost will then be refunded to the card used for payment.
Please return your item(s) using the following address, or the label provided in your parcel on your delivery note.
PO BOX 4446
Essex, RM12 9GJ